Let us know when we get things wrong

Businesses on every continent are switching to Rancvist Bank. Not only are they saving money, but they are also growing their business.

Providing exceptional banking experience is our top priority at Rancvist Bank. Whilst we try to get things, sometimes, we may get things wrong. If you are ever unsatisfied with any of our service or response, we want you to tell us about your complaint. We will endeavour to put matters right. This is our promise at Rancvist Bank because we value our customers’ satisfaction. We will always listen to your complaint and consider how you would like us to resolve your complaint.

When you raise a complaint with us, we will make sure you are satisfied with how we deal with your complaint. Furthermore, we will strive to handle your complaint as soon as possible. Our aim is to resolve your complaint within 5 business day. However, depending on the nature of the complaint, this can sometimes longer. However, we will notify you if this is the case.

How to raise a complaint

COMPLAINTS FORM

Please complete the form and someone will be assigned to handle your complaint

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    Receive approval within 48 hours of submitting your application.

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